Terms of Service

Recoverlution Terms of Service, last updated April 20th 2022

Our terms

  1. These terms

    1. These are the terms and conditions on which we allow our members or subscribers to access our content platform at Recoverlution.com (‘Recoverlution’).

    2. Please read these terms carefully before you take out a Membership or Subscription (as defined below). These terms tell you who we are, how we will provide your Membership and/or Subscription to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

  2. Information about us and how to contact us

    1. We are Recoverlution Ltd a company registered in England and Wales. Our company registration number is 12739632 and our registered office is No.1 Spinningfields Quay St. Manchester, M3 3JE, UK 

    2. You can contact us via customer service at support@recoverlution.com

    3. If we have to contact you we will do so by writing to you at the email address you provided to us when signing up for your Membership or Subscription. 

    4. When we use the words "writing" or "written" in these terms, this includes emails.

  3. Memberships and Subscriptions

    1. When you sign up to Recoverlution, you will become a member of Recoverlution (‘Membership’) and your Membership will last until it is terminated by either party by written notice or otherwise in accordance with these terms. We do not charge for Memberships.

    2. When you take out a subscription to one of the subscription products we provide on Recoverlution, and pay the Subscription Payment in accordance with clause 10, you will become a subscriber to Recoverlution (‘Subscription’). Your Subscription will continue until you cease paying the Subscription Payment, or we terminate your subscription in accordance with these terms.

    3. Your Membership or Subscription will start when we email you to confirm your Membership or Subscription, at which point a contract will come into existence between you and us. 

    4. If we are unable to accept your Membership or Subscription request, we will inform you of this and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, due to an issue with your attempted payment method or because we have identified an error in the price or description of the Subscription or Membership.

    5. When you create your Membership for Recoverlution, you will need to create a username and password. The person who creates the username and password and (in the case of Subscriptions) who pays the Subscription Payment (as defined below) is the person responsible for all activity on this account (Recoverlution Member). You must not share your password with anyone and it is your responsibility to maintain control of your account. You are responsible for updating us with any relevant information relating to your account. It will help us if you can tell us your username whenever you contact us about your Membership or Subscription.

  4. Using Recoverlution 

    1. Only adults over the age of 18 may become a member of Recoverlution, you must not sign up for a Membership unless you are at least 18 years of age. You cannot purchase a Subscription unless you have a Membership.

    2. Your Membership or Subscription is only for your use and must not be shared with others. During your Membership or Subscription, we grant to you a limited, non-exclusive and non-transferable right to use Recoverlution and to access the content contained within the platform. Except for this right, we do not grant to you any right, title or interest in Recoverlution or any of the content, material or intellectual property rights contained within.

    3. A Membership will entitle you to interact with other users of Recoverlution, and to join and interact with groups on Recoverlution.

    4. We offer two Subscriptions, Recoverlution Meeting and Recoverlution Wellness (‘Subscription Services’). Recoverlution Meeting allows users to create groups on Recoverlution which can be attended by other users. Recoverlution Wellness allows subscribers to access the video library which is hosted on Recoverlution. Only subscribers to Recoverlution Wellness will be able to access these videos.

    5. Recoverlution includes information and materials uploaded by other users of the site, including video content and chat rooms. This information and these materials have not been verified, moderated or approved by us. The views expressed by other users on Recoverlution do not represent our views or values. If you wish to complain about content uploaded by other users, please contact us at Support@Recoverlution.com.

    6. You shall not:

      1. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion or aspect of Recoverlution (as applicable) in any form or media or by any means; or

      2. attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of Recoverlution; or

      3. access all or any part of Recoverlution in order to build a product or service which competes with Recoverlution; or

      4.  use Recoverlution for any commercial or illegal purpose.

    7. The quality of the content displayed on Recoverlution may vary depending on the device you are using and will be dependent on the speed and strength of your internet connection along with the bandwidth available and your location. You accept full responsibility for any charges relating to internet and internet access. Please ensure you check with your internet provider for information on potential charges relating to your internet data usage. You acknowledge that your use of Recoverlution may require third party software that is subject to separate third-party licences and it is your responsibility to ensure that you comply with these licences.

  5. User-Generated Content


    1. Whenever you make use of a feature that allows you to upload content to Recoverlution, or to make contact with other users of Recoverlution, you must comply with the content standards set out in our Acceptable Use Policy.

    2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

    3. Any content you upload to Recoverlution will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties where needed in relation to the service you are using for your content. The rights you licence to us are described in clause 5.5. 

    4. We have the right to remove any posting you make on Recoverlution if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy. You are solely responsible for securing and backing up your content.

    5. When you upload or post content to Recoverlution, you grant us the following rights to use that content:

      1. a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service(s) and platform(s) provided by us and across different media including to promote our site(s) or  service(s) forever; and

      2. an exclusive, royalty-free, non-transferable licence for other users to use the content in accordance with the functionality of the site for the term of that user’s Membership.

    6. You are responsible for configuring your information technology, computer programmes and platform to access Recoverlution. You should use your own virus protection software.

    7. You must not misuse Recoverlution or introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Recoverlution, the server on which Recoverlution is stored or any server, computer or database connected to Recoverlution. You must not attack Recoverlution via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Recoverlution will cease immediately.

  6. Our rights to make changes

    1. We may add or remove content on Recoverlution at any point and you accept that we have total discretion for what content is shown on Recoverlution at any time. 

  7. Access to Recoverlution

    1. We will allow you to access (sign-in required part of) Recoverlution until you cancel your Membership in accordance with clause 8 or we terminate your access to Recoverlution as described in these terms .
    2. We may need certain information from you so that you can become a member of Recoverlution, for example, we require your email address and require you to verify that email address at the time of registration. If any information you give is found to be incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for activating your Membership or Subscription late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
       
    3. We may suspend or cancel your Membership and/or Subscription at any time by writing to you, including where listed below:

      You will not receive any refund for sums already paid to us if your Subscription is suspended or cancelled in accordance with this clause 7.3.



      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; 

      2. we deem it necessary to protect you, Recoverlution or any of our partners from any fraudulent activity;

      3. we suspect that your account is being used by multiple users or people; or

      4. you breach any of the other terms contained in these terms and conditions

      5. We will allow you to access (sign-in required part of) Recoverlution until you cancel your Membership in accordance with clause 8 or we terminate your access to Recoverlution as described in these terms .

    4. We may have to suspend access to Recoverlution to:

      1. deal with technical problems or make minor technical changes;

      2. update the platform to reflect changes in relevant laws and regulatory requirements;

      3. make changes to Recoverlution in accordance with 5.

    5. Any planned withdrawal or suspending of services provided by Recoverlution will be given with at least 30 days notice in advance and will refund any sums you have paid in advance for any Subscription period which will not be available due to such action.

       
  8. Cancelling your Membership or Subscription

    1. You may cancel your Membership to Recoverlution at any time. To do this you must email us at Support@Recoverlution.com and we will cancel your Membership as soon as reasonably possible.

    2. You may cancel your Subscription to Recoverlution at any time. To do this, you may either contact us at Support@Recoverlution.com or cease to pay your Subscription Payment. If you do not pay your Subscription Payment when it becomes due, your Subscription will terminate automatically and you will no longer be able to access the relevant Subscription Services. Your status on Recoverlution will revert to a Membership.

    3. Any payments are non-refundable (save as expressly stated in these terms) and we do not provide refunds for any unexpired Subscription periods, or unused or unviewed content on Recoverlution.

    4. You have 14 days after the start of your Subscription to receive a refund for your Subscription, however we may not refund you if you have used any of the Subscription Services during this period.

    5. If you are exercising your right to change your mind and have not yet accessed the Recoverlution Subscription Services then we will refund to you the full amount you have paid to Recoverlution for that subscription period.

    6. We will make any refunds due to you as soon as possible but within 14 days of your telling us you have changed your mind.

  9. If there is a problem with Recoverlution

    1. If you have any questions or complaints about Recoverlution, please contact us. You can email our customer service team as set out at clause 2.2.

    2. We are under a legal duty to supply you with services that are in conformity with this contract. Nothing in these terms will affect your legal rights.

  10. Price and payment

    1. You must make your subscription payment monthly in advance on the same date of each month as indicated to you when you initially purchased your Subscription (‘Subscription Payment’). Paying you Subscription Payment permits you to continue your Subscription and to access the Subscription Services offered on Recoverlution. Your Subscription Payment will be the price indicated to you when you purchased your Subscription to the relevant Subscription Service, however this may change in accordance with clause 10.3

    2. We use a third-party payment provider to collect your Subscription Payment. You agree to comply with the third-party payment provider’s  terms of service. You are responsible for any unpaid Subscription Payments and if we do not receive your Subscription Payment when it becomes due, for whatever reason, then we may suspend your access to Recoverlution immediately until we receive your Subscription Payment.

    3. We shall be entitled to increase the Subscription Payment at our discretion upon notice in writing to you, such change to take effect from the start of the following month.

    4. We are not responsible to you for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    5. Revolution is only provided for domestic and private use. If you use Recoverlution for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  11. How we may use your personal information

    1. We will only use your personal information as set out in our privacy policy.

  12. Other important terms

    1. To find more information about Recoverlution or any of its features or if you need assistance with your account, please visit the Support Centre which is accessible https://helpcentre.recoverlution.com.

    2. The content on Recoverlution is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Recoverlution. Although we make reasonable efforts to update the information on Recoverlution, we make no representations, warranties or guarantees, whether express or implied, that the content on Recoverlution is accurate, complete or up to date.

    3. Where Recoverlution contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

    4. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end your Membership or Subscription within 7 days of us telling you about it and we will refund you any payments you have made in advance for subscriptions not provided.

    5. You must not transfer your rights or your obligations under these terms to another person. Your Membership and/or Subscription is unique to you and you must not share your username or password with anybody else. Doing so will constitute as a breach of these terms and will grant us the right to terminate your Membership and/or Subscription immediately.

    6. Your Membership and or Subscription is between you and us. No other person shall have any rights to enforce any of the terms contained within these terms and conditions.

    7. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    8. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a Subscription Payment and we do not chase you but we do not suspend your Subscription, we can still require you to make the payment at a later date.

    9. These terms are governed by English law and you can bring legal proceedings in respect of your Membership and/or Subscription in the English courts. If you live in Scotland you can bring legal proceedings in respect of your Membership and/or Subscription in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of your Membership and/or Subscription in either the Northern Irish or the English courts.